Mudhalvarin Mugavari – Tamil Nadu Chief Minister’s Helpline Portal
A digital initiative by the Government of Tamil Nadu that enables citizens to submit grievances, suggestions, and requests directly to the Chief Minister’s office.
1️⃣ What is Mudhalvarin Mugavari?
Mudhalvarin Mugavari (Chief Minister’s Address) is a dedicated citizen grievance redressal system launched by the Tamil Nadu Government. Through this platform, anyone can submit complaints, track progress, and receive updates — ensuring transparency and accountability in governance.
This service is available 24×7 through its official portal and mobile app.
2️⃣ Objectives of the Portal
- To make grievance redressal fast, transparent, and accessible to every citizen.
- To connect the public directly with government departments through one unified system.
- To monitor the efficiency of officials in resolving complaints on time.
3️⃣ How to Use the Mudhalvarin Mugavari Website
- Visit the official portal – https://cmhelpline.tnega.org
- Click on “Register Complaint” or “File a Grievance”.
- Enter your details such as Name, Address, District, Contact Number, and Email ID.
- Select the type of grievance and upload any supporting documents or photos.
- Submit the complaint and note your Grievance ID.
- You can track the status anytime using the same ID under the “My Grievances” tab.
4️⃣ Other Ways to Submit Grievances
- Call 1100 – The Tamil Nadu CM Helpline number (available 24×7).
- Through Mobile App – Download the official CM Helpline App from Google Play Store or Apple App Store.
- In-person submission – Visit your nearest eSevai or Taluk office for offline registration.
5️⃣ Tracking and Feedback
After submitting your grievance, you will receive an acknowledgment SMS and email. You can track the complaint’s progress using your ID on the official website. Once resolved, you can also provide feedback on the quality of service.
6️⃣ Common Challenges & Tips
- Ensure all uploaded documents are clear and legible.
- Double-check your contact number for receiving updates.
- Be specific and polite while describing your grievance.
- If no response within the timeline, re-open the complaint or escalate through the portal.
7️⃣ Key Benefits of Using Mudhalvarin Mugavari
- Accessible from anywhere in Tamil Nadu.
- Quick complaint registration and live status tracking.
- Direct accountability of departments and officers.
- SMS/Email updates for every stage of grievance handling.
8️⃣ Official Links & Contacts
- Official Website: cmhelpline.tnega.org
- Helpline Number: 1100 (24×7)
- Email: support@cmhelpline.tnega.org
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